Exchanges and returns

At HeatVogue, we strive to ensure you are completely satisfied with every purchase. If for any reason you are not satisfied with your order, we offer a hassle-free exchange and return policy to make your shopping experience as pleasant as possible. Please read the details below to understand the process and guidelines!

14 day return period

You have 14 days from the delivery date to request a refund for your purchase. To be eligible for a return, your item must be in the same condition as you received it and in the original packaging.

How to initiate a refund

To issue a refund, please do the following:

1. Send an email to ''Info@heatvogue.com'' with the subject line "Refund Request - [Your Order Number]". In the email, please include the following information:
- your full name
- Order number
- Contact information
- Reason for return

2. Our customer service team will review your request and respond within a reasonable time to provide further instructions and confirm the return.

Return

You will be responsible for shipping costs to return your item unless the return is due to an error on our part or a defective product. In such cases you will receive a prepaid shipping label from us.

Processing the refund

Once we receive your returned item, we will check whether it meets the criteria of our returns policy. If your return is approved, we will issue a refund to your original payment method. Please allow some processing time for the refund as this may vary depending on the payment provider.

Exchange procedure

If you would like to exchange your item for another product, please indicate the desired new item in your email to Info@heatvogue.com. We will confirm the availability of the desired item and provide you with instructions for the exchange process.

Contact us

If you have any questions or concerns regarding our refund policy or the status of your refund, please do not hesitate to contact us at Info@heatvogue.com. We are here to support you and ensure your purchase from HeatVogue is a positive experience.

Please note that this refund policy is subject to change and the terms and conditions in effect at the time of your purchase will govern your return. We recommend that you read our refund policy before purchasing to find out about any updates or changes.



*If the return is caused by the consumer, the consumer should be responsible for the shipping fees. The specific fee should be based on the express company you choose. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or incorrect, and the consumer is not required to bear the shipping costs for this reason.